We currently have a shortage of swivel bathers, we are hoping to receive stock by mid July.

Weekend  Driver - on the below dates there is no driver available

Saturday 30th May

Saturday 6th June

Sunday 14th June

Saturday 20th June

Sunday 28th June

We currently have a supplier issue with Standard commodes, please order the alternative available TO04/034

Ordering raisers - You will now only have one option in the raisers category. Please choose this option, ONLY ORDER QTY 1. When checking out it will state there is no stock. Please continue to check out and complete the form when prompted to do so. ICES will determine which raisers are required. You will need to provide a photo on the form so please take these during your visits. When adding pictures to form once you have selected the document you need to press import otherwise your document will not show. You can add as many pictures as needed just remember to press import after each one.

CHANGE OF PROCESS FOR ORDERING SPECIAL EQUIPMENT. Special equipment now needs to be ordered on elms. Please contact ICES for the instruction document if you have not already received this. 

IMPORTANT NOTICE FOR ALL - Please DO NOT tell Service Users/Carers/Family they can throw any of our equipment in the bin. All of our equipment should be returned to us as it may be possible to recycle

We do not collect Hospital beds and mattresses, if you are arranging equipment to be collected can you please inform family they need to contact Arjo Huntleigh for beds and mattresses to be collected. 

URGENT MESSAGE TO ALL REFERRERS
Please note short term loan should only be selected if the equipment is being delivered to a care/residential home not the clients own address.
All short term loans are for 6 weeks only you should not be selecting a date longer than 6 weeks. These errors are increasing our work load at Ices. Thank you.



ALL - On client details screen under mobile number SMS allow if you update this to select yes and we have a mobile number they will receive a text message the day before reminding them of delivery/collection the following day. To reduce the amount of No Reply.

NOTICE TO ALL REFERRERS
WHEN RETURNING ANY EQUIPMENT TO STORES YOU MUST GO TO RECEPTION TO GET THE ITEM(S) BOOKED IN AND SERVICE USERS RECORD UPDATED.

UPDATE WITH SENDING AN EVENT PLEASE ENSURE IN THE Action by : BOX you copy and paste the list below into the box
JON0100
CON0010
WAR0008
HALLP
REYNOLDSN
DOUGANJ

ENGELBERTZ

YOU MUST PUT THE ABOVE LIST IN THIS BOX FOR THE EVENT TO BE ACTIONED